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Exemplary airline service quality is the way forward to secure passenger confidence in air travel : an empirical study in Malaysia
Deepa, M. V.; Jayaraman, Krishnaswamy; Keloth, Seethal - In: International journal of productivity and quality … 32 (2021) 3, pp. 383-411
Persistent link: https://www.econbiz.de/10012516457
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Determinants of purchase intention of non-electrical and electronic high value goods via online in Malaysia
Salmi Mohd Isa; Lim Jin Wei; Shaian Kiumarsi - In: International journal of management & enterprise … 20 (2021) 2, pp. 113-135
Persistent link: https://www.econbiz.de/10012671161
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Scale measurements for airline service quality to secure passenger confidence in air travel
Deepa, M. V.; Jayaraman, K. - In: Quality management journal : QMJ 24 (2017) 3, pp. 31-50
Persistent link: https://www.econbiz.de/10011721855