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Customer loyalty : a review and future directions with a special focus on the hospitality industry

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Application of the extended VBN theory to understand consumers' decisions about green hotels

Choi, Hyeyoon; Jang, Jichul; Kandampully, Jay - In: International journal of hospitality management 51 (2015), pp. 87-95

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Increase hedonic products purchase intention through livestreaming : the mediating effects of mental imagery quality and customer trust

Wang, Bin; Xie, Fengyuan; Kandampully, Jay; Wang, Jin - In: Journal of retailing and consumer services 69 (2022), pp. 1-16

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Why travellers share information online : a model of trust, innovativeness and loyalty in Generation Y travellers

Sukhu, Anupama; Bilgihan, Anil - In: International journal of services, economics and management 6 (2014) 2, pp. 115-131

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The role of trust in creating positive word of mouth and behavioral intentions : the case of online social networks

Barreda, Albert A.; Bilgihan, Anil; Kageyama, Yoshimasa - In: Journal of relationship marketing : innovations & … 14 (2015) 1, pp. 16-36

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Factors influencing information-sharing behaviors in social networking sites

Sukhu, Anupama; Zhang, Tingting Christina; Bilgihan, Anil - In: Services marketing quarterly 36 (2015) 4, pp. 317-334

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An investigation on online reviews in sharing economy driven hospitality platforms : a viewpoint of trust

Cheng, Xusen; Fu, Shixuan; Sun, Jianshan; Bilgihan, Anil; … - In: Tourism management : research, policies, practice 71 (2019), pp. 366-377

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The impact of traveler-focused airport technology on traveler satisfaction

Bogicevic, Vanja; Bujisic, Milos; Bilgihan, Anil; Yang, Wan - In: Technological forecasting & social change : an … 123 (2017), pp. 351-361

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Examining the moderating role of personality traits in the relationship between brand trust and brand loyalty

Menidjel, Choukri; Benhabib, Abderrezzak; Bilgihan, Anil - In: The journal of product & brand management 26 (2017) 6, pp. 631-649

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Exploring the impact of personality traits on perceived relationship investment, relationship quality, and loyalty in the retail industry

Menidjel, Choukri; Bilgihan, Anil; Benhabib, Abderrezzak - In: The international review of retail, distribution and … 31 (2021) 1, pp. 106-129

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