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Trust and formal control in interorganizational relationships

Woolthuis, Rosalinde Klein (contributor); … - 2002 - [Elektronische Ressource]

Persistent link: https://www.econbiz.de/10001639501

Trust and Formal Control in Interorganizational Relationships

Woolthuis, Rosalinde Klein; Hillebrand, Bas; Nooteboom, Bart - 2004

There is a tendency to see trust and control by formal agreements as substitutes. According to transaction cost economics trust is unreliable, and some form of control is needed to reduce hazards of opportunism. According to others, high trust allows for a limited extent of formal control....

Persistent link: https://www.econbiz.de/10014092500

Trust and affective commitment as energizing forces for export performance

Bloemer, Johanna M.; Pluymaekers, Mark; Odekerken, Armand - In: International business review : the official journal of … 22 (2013) 2, pp. 363-380

Persistent link: https://www.econbiz.de/10009725232

Using customer contact centres as relationship marketing instruments

Aa, Zanna van der; Bloemer, Johanna M.; Henseler, Jörg - In: Service business 9 (2015) 2, pp. 185-208

Persistent link: https://www.econbiz.de/10011296073