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Price or quality? Consumers' preferences and willingness to pay (WTP) for online food delivery services in the COVID-19 era

Singh, Satender Pal; Dash, Bishnu Prasad; Sachan, Amit; … - In: The TQM Journal 36 (2023) 8, pp. 2449-2468

Purpose This article investigates the impact of the COVID-19 pandemic on the consumer preference for the attributes of online food delivery (OFD) services in India. It also shows how the order size influences the consumer's willingness to pay (WTP) for the attributes of OFD services....

Persistent link: https://www.econbiz.de/10015356681

Price or quality? : consumers' preferences and willingness to pay (WTP) for online food delivery services in the COVID-19 era

Singh, Satender Pal; Bishnu Prasad Dash; Sachan, Amit; … - In: The TQM journal : the international review of … 36 (2024) 8, pp. 2449-2468

Persistent link: https://www.econbiz.de/10015417773

Integrating customer preferences and organisation strategy for resource allocation

Sachan, Amit; Datta, Subhash; Arora, A. P. - In: International journal of services and operations management 4 (2008) 3, pp. 345-367

Persistent link: https://www.econbiz.de/10003737071