Purpose – The aim of this paper is to report on development and use of a survey instrument that captures qualitative, process‐related data from local authority officers in New Zealand, from which is derived a rigorous and parsimonious set of critical performance measures....

Purpose – Broadly conceptualised, a consultant's work can be evaluated by the deliverables produced and by the process used to achieve those deliverables. This paper seeks to report the use of a survey instrument to assess and compare management consultant process performance and client...