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The value of measuring customer satisfaction
Cho, Jihoon; Aribarg, Anohca; Manchanda, Puneet - 2017 - This version: January 2017
Persistent link: https://www.econbiz.de/10011741909
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An overview of emotion theory : incorporating the concept of emotion into service quality research
Bergenwall, Maria - 1998
Persistent link: https://www.econbiz.de/10000987087
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Beyond technology adoption : homeowner satisfaction with newly adopted residential heating systems
Michelsen, Carl Christian; Madlener, Reinhard - 2015
Persistent link: https://www.econbiz.de/10011408992
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On the role of skill, quality, and environmental factors on customer behavior of the beauty industry
Konishi, Yoko - 2017
Persistent link: https://www.econbiz.de/10012132127
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Splitting shopping and delivery tasks in an on-demand personal shopper service
Arslan, Alp; Agatz, Niels; Klapp, Mathias - 2019
Persistent link: https://www.econbiz.de/10012126200
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Do patients choose hospitals that improve their hedalth?
Gutacker, Nils; Luigi, Siciliani; Moscelli, Giuseppe; … - 2015
Persistent link: https://www.econbiz.de/10011387538
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Improving the quality of choices in health insurance markets
Abaluck, Jason; Gruber, Jonathan - 2016
Persistent link: https://www.econbiz.de/10011584023
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Do tying, bundling, and other purchase restraints increase product quality?
Dana, James D.; Spier, Kathryn E. - 2015
Persistent link: https://www.econbiz.de/10010528924
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Approximating the equilibrium effects of informed school choice
Allende, Claudia; Gallego, Francisco A.; Neilson, … - 2019
Persistent link: https://www.econbiz.de/10012214239
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Enhancing customer retention in case of service elimination? : an empirical investigation in telecommunications
Somosi, Agnes; Stiassny, Alfred; Kolos, Krisztina - 2018
Persistent link: https://www.econbiz.de/10012011551