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Chatbot or human? : the impact of online customer service on consumers' purchase intentions
Chen, Shili; Li, Xiaolin; Liu, Kecheng; Wang, Xuesong - In: Psychology & marketing 40 (2023) 11, pp. 2186-2200
Persistent link: https://www.econbiz.de/10014432389
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Culture-sensitive virtual e-commerce design with reference to female consumers in Saudi Arabia
Rambo, Khulood; Liu, Kecheng - In: Virtual worlds and e-commerce : technologies and …, (pp. 267-289). 2011
Persistent link: https://www.econbiz.de/10008746270
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The effect of product distance on the eWOM in recommendation network
Pan, Xue; Hou, Lei; Liu, Kecheng - In: Electronic commerce research 22 (2022) 3, pp. 901-924
Persistent link: https://www.econbiz.de/10013431219