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Emotional antecedents and outcomes of service recovery : an exploratory study in the luxury hotel industry
Riscinto-Kozub, Kristen Ann; O’Neill, Martin Anthony; … - In: The journal of services marketing 28 (2014) 3, pp. 233-243
Persistent link: https://www.econbiz.de/10010391426
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What's in a tip? : the creation anf refinement of a restaurant-tipping motivations scale ; a consumer perspective
Whaley, Jeremy E.; Douglas, Alecia C.; O'Neill, Martin A. - In: International journal of hospitality management 37 (2014), pp. 121-130
Persistent link: https://www.econbiz.de/10010354193
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Muscadine grapes, food heritage and consumer images : implications for the development of a tourism product in Southern USA
Alonso, Abel Duarte; O'Neill, Martin A. - In: Tourism planning & development 9 (2012) 3, pp. 213-229
Persistent link: https://www.econbiz.de/10009568628
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Imagery and consumption of wine : a Southern United States case study
Alonso, Abel Duarte; O'Neill, Martin A. - In: Journal of food products marketing 18 (2012) 4, pp. 306-324
Persistent link: https://www.econbiz.de/10009579851
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Eating out, nutrition, education and the consumer : a case study from Alabama
Alonso, Abel Duarte; O'Neill, Martin A.; Zizza, Claire - In: International journal of consumer studies 36 (2012) 3, pp. 291-299
Persistent link: https://www.econbiz.de/10009557729