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~subject:"Consumer behaviour"
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Consumer behaviour
Dienstleistungsqualität
10
Service quality
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Customer satisfaction
7
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7
Kundenzufriedenheit
7
Logistics
6
Logistik
6
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Taiwan
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Logistics provider
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Logistikunternehmen
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Website
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Customer service
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Innovation adoption
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Innovationsakzeptanz
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Kansei engineering
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Kundenservice
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Lieferkette
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Quality management
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Qualitätsmanagement
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Supply chain
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Brand
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Brand image
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Cargo loss
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Customer retention
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Customer service survey
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Data envelopment analysis
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Express logistics
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International expeditors
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Kansei
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Kundenbindung
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Lieferantenmanagement
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Logistics risk management
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Chen, Mu-Chen
7
Hsu, Chia-Lin
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Chang, Kuo-Chien
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Chang, Kuo-chien
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Hsu, Chia-lin
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Hsu, Ya-Ti
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Kumar, Vikas
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Total quality management & business excellence
3
International journal of hospitality management
1
International journal of logistics systems and management
1
Journal of retailing and consumer services
1
Technological forecasting & social change : an international journal
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ECONIS (ZBW)
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1
Applying loss aversion to assess the effect of customers' asymmetric response to service quality on post-dining behavioral intentions : an empirical survey in the restaurant sector
Chang, Kuo-chien
;
Chen, Mu-Chen
;
Hsu, Chia-lin
- In:
International journal of hospitality management
29
(
2010
)
4
,
pp. 620-631
Persistent link: https://www.econbiz.de/10008758180
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2
Determinants of customer loyalty for home delivery
Lin, Chin-Sen
;
Hsu, Chia-Lin
;
Chen, Mu-Chen
- In:
International journal of logistics systems and management
22
(
2015
)
2
,
pp. 125-154
Persistent link: https://www.econbiz.de/10011455831
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3
Applying the Kano model and QFD to explore customers' brand contacts in the hotel business : a study of a hot spring hotel
Chang, Kuo-chien
;
Chen, Mu-Chen
- In:
Total quality management & business excellence
22
(
2011
)
1/2
,
pp. 1-27
Persistent link: https://www.econbiz.de/10008986655
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4
How a branded website creates customer purchase intentions
Chang, Kuo-Chien
;
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kuo, Nien-Te
- In:
Total quality management & business excellence
30
(
2019
)
4
,
pp. 422-446
Persistent link: https://www.econbiz.de/10012199763
Saved in:
5
How does gamification improve user experience? : an empirical investigation on the antecedences and consequences of user experience and its mediating role
Hsu, Chia-Lin
;
Chen, Mu-Chen
- In:
Technological forecasting & social change : an …
132
(
2018
),
pp. 118-129
Persistent link: https://www.econbiz.de/10011959818
Saved in:
6
How green marketing, perceived motives and incentives influence behavioral intentions
Chang, Kuo-Chien
;
Hsu, Chia-Lin
;
Hsu, Ya-Ti
;
Chen, Mu-Chen
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 336-345
Persistent link: https://www.econbiz.de/10012026003
Saved in:
7
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
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