Since electronic services (e-services) are different from their traditional counterparts in many aspects, conventional service quality models remain insufficient to capture the perceived e-service quality concept. Therefore, the aim of this study is to develop a structural perceived e-service...

Manufacturing companies that activate on the functional layout need a specific procedure while switching to the cellular manufacturing. The first step in this procedure is formation of cells in the appropriate amount and sizes. The part-machine incidence matrix that consists of binary data and...

Despite the advocates of the common EU identity, many people and scholars do believe that the EU will not ultimately prevent them from being French, Germans, Polish, and so on. It is almost impossible to avoid the recognition of the opposite phenomenon to the common identity, the growing...

This paper examines how customer value may be affected by deploying radio frequency identification (RFID) technologies within service environments. Business articles promote operational cost savings and improved inventory management as key benefits of deploying RFID. In response, service firms...

The extremely high costs associated with the commercial failure of a new product, stresses the importance of a model that will effectively forecast the market penetration of a product at the design stage. The purpose of our study is to discover heuristics that will better explain market share,...

This paper contributes to the study of projects networks - as a particular type of interorganizational networks - by looking into the mechansims that are able to bind or even lock-in customers into interorganizational relations. The study is set in the field of television production

We study the problem of scheduling a chain-reentrant shop, in which each job goes for its processing first to a machine called the primary machine, then to a number of other machines in a fixed sequence, and finally back to the primary machine for its last operation. The problem is to schedule...

This paper presents a restricted maximum likelihood-based algorithm to estimate who influences whose opinions and to what degree when agents share their opinions over large online social networks such as Twitter. The proposed algorithm uses multi-core processing and distributed computing to...

Consumer reaction to (non)responsible sourcing (i.e., boycotting non-responsible firms and paying more for certified versions of products) determines firms’ sourcing strategies in a given market. Based on evidence from the marketing literature, in this paper we assume that the type of consumer...

Durable goods manufacturers increasingly choose to offer trade-ins rather than upgrades to facilitate replacement purchases. With a rational consumer behavior model, the two schemes are equivalent and yield the same profit for the manufacturers. From a behavioral perspective however upgrades and...