This paper investigates whether firms’ responsiveness to customer reviews affects firms’ online reputation …. Responsiveness is measured by the intensity (fraction) of reviews that are responded to whereas online reputation is measured using … online reputation, d) hotels with more volatile online ratings, and e) hotels with more experience responding to negative …

reputation: “Reputation Failure.” By spotlighting the public-good nature of reviews, rankings, and even gossip, this Article … biases that systematically distort it. The Article argues that these distortions are inherent to most systems of reputation … and that they make reputation far less reliable than traditionally understood.The limits of reputation highlight the …

The concept of reputation has been used in every field of economic research, given its capacity to affect the outcome … of all economic and financial transactions. The theoretical debate on reputation is very rich, but the mechanisms of … reputation building have not been explored enough from the empirical viewpoint. In this paper we investigate the determinants of …

over seller quality. Typically, these markets use reputation systems to alleviate this issue, but the effectiveness of … auction, or wait for more bids. In the process, she trades-off sellers’ price, reputation, other attributes, and the costs of … waiting and canceling. Our framework addresses ‘dynamic selection’, which can lead to underestimation of reputation, through …