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Maximizing the impact of improvement efforts on customer satisfaction
Shin, Dooyoung
;
Kalinowski, Jon
;
Kim, Sung
;
Kim, In-Jae
- In:
The journal of applied business research
31
(
2015
)
3
,
pp. 1005-1013
Persistent link: https://www.econbiz.de/10011304785
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