Similar Search Results

Complaints and perceptions of failure recovery in buffet restaurants : a link to family communication for adolescent customers

Hsu, Jane Lu; Chiu, Vikki Wei-ting - In: Chinese management studies : CMS 2 (2008) 4, pp. 243-259

Persistent link: https://www.econbiz.de/10003934388

Who are ethnocentric? : examining consumer ethnocentrism in Chinese societies

Hsu, Jane Lu; Nien, Han-peng - In: Journal of consumer behaviour : an international … 7 (2008) 6, pp. 436-447

Persistent link: https://www.econbiz.de/10003789908

Consumer responses to incomplete information in print apparel advertising

Hsu, Jane Lu; Mo, Roxy Hsien-chen - In: Journal of fashion marketing and management 13 (2009) 1, pp. 66-78

Persistent link: https://www.econbiz.de/10003847768

Purchase of clothing and its linkage to family communication and lifestyles among young adults

Hsu, Jane Lu; Chang, Kai-Ming - In: Journal of fashion marketing and management 12 (2008) 2, pp. 147-163

Persistent link: https://www.econbiz.de/10003737142

Complaints and perceptions of failure recovery in buffet restaurants : A link to family communication for adolescent customers

Lu Hsu, Jane; Wei‐Ting Chiu, Vikki - In: Chinese Management Studies 2 (2008) 4, pp. 243-259

Purpose – Complaint handling has the great influence on customer retention and provides a chance for businesses to improve service quality. This study intended to reveal the complaint actions of adolescent customers and perceptions of failure recovery in buffet restaurants with a linkage of...

Persistent link: https://www.econbiz.de/10014697446