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Consumer behaviour
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Journal of business ethics : JOBE
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ECONIS (ZBW)
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On the psychology of financial compensations to restore fairness transgressions : when intentions determine value
Desmet, Pieter T. M.
;
De Cremer, David
;
Dijk, Eric van
- In:
Journal of business ethics : JOBE
95
(
2010
),
pp. 105-115
Persistent link: https://www.econbiz.de/10009162286
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2
"If it's easy to read, it's easy to claim" : the effect of the readability of insurance contracts on consumer expectations and conflict behaviour
Boom, W. H. van
;
Desmet, Pieter T. M.
;
Dam, Mark van
- In:
Journal of consumer policy : consumer issues in law, …
39
(
2016
)
2
,
pp. 187-197
Persistent link: https://www.econbiz.de/10011690114
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