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Customer efficiency, channel usage, and firm performance in retail banking

Xue, Mei; Hitt, Lorin M.; Harker, Patrick T. - In: Manufacturing & service operations management : M & SOM 9 (2007) 4, pp. 535-558

Persistent link: https://www.econbiz.de/10003578707

Determinants and outcomes of Internet banking adoption

Xue, Mei; Hitt, Lorin M.; Chen, Pei-yu - In: Management science : journal of the Institute for … 57 (2011) 2, pp. 291-307

Persistent link: https://www.econbiz.de/10008901442

Learning by customers as co-producers in financial services : an empirical study of the effects of learning channels and customer characteristics

Field, Joy M.; Xue, Mei; Hitt, Lorin M. - In: Operations management research : OMR ; advancing … 5 (2012) 1/2, pp. 43-56

Persistent link: https://www.econbiz.de/10009571276

The determinants and outcomes of internet banking adoption

Hitt, Lorin M.; Xue, Mei; Chen, Pei-yu - In: MSI reports : working paper series (2007) 4, pp. 99-122

Persistent link: https://www.econbiz.de/10003641130

When moral tension begets cognitive dissonance : an investigation of responses to unethical pro-organizational behavior and the contingent effect of construal level

Yang, Na; Lin, Congcong; Liao, Zhenyu; Xue, Mei - In: Journal of business ethics : JBE 180 (2022) 1, pp. 339-353

Research on unethical pro-organizational behavior (UPB) has predominantly focused on its antecedents, while overlooking how engaging in such behavior might affect employees’ psychological experience and their downstream work behaviors. Integrating cognitive dissonance theory with the moral...

Persistent link: https://www.econbiz.de/10013440681

Product reviews and competition in markets for repeat purchase products

Li, Xinxin; Hitt, Lorin M.; Zhang, John - In: Journal of management information systems : JMIS 27 (2010/11) 4, pp. 9-41

Persistent link: https://www.econbiz.de/10009127636

Is Tom Cruise threatened? : an empirical study of the impact of product variety on demand concentration

Tan, Tom Fangyun; Netessine, Serguei; Hitt, Lorin M. - In: Information systems research : ISR 28 (2017) 3, pp. 643-660

Persistent link: https://www.econbiz.de/10011754107

An empirical study of the impact of product variety on demand concentration

Tan, Tom Fangyun; Netessine, Serguei; Hitt, Lorin M. - 2016 - Revised version of 2015/32/TOM/ACGRE

Persistent link: https://www.econbiz.de/10011588644

Price effects in online product reviews : an analytical model and empirical analysis

Li, Xinxin; Hitt, Lorin M. - In: Management information systems : mis quarterly 34 (2010) 4, pp. 809-831

Persistent link: https://www.econbiz.de/10008798346

Measuring product type and purchase uncertainty with online product ratings : a theoretical model and empirical application

Chen, Peiyu; Hitt, Lorin M.; Hong, Yili; Wu, Shinyi - In: Information systems research : ISR 32 (2021) 4, pp. 1470-1489

Persistent link: https://www.econbiz.de/10012805204