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The downside of artificial intelligence (AI) in green choices : how AI recommender systems decrease green consumption

Wang, Kai; Lu, Lin; Fang, Junyi; Xing, Yiwei; Tong, Zelin; … - In: Managerial and decision economics : MDE ; the … 44 (2023) 6, pp. 3346-3353

Persistent link: https://www.econbiz.de/10014340932

Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms

Lu, Lin; Xu, Pei; Wang, Yen-Yao; Wang, Yu - In: Journal of business research : JBR 169 (2023), pp. 1-12

Persistent link: https://www.econbiz.de/10014468560

Measuring Service Quality with Text Analytics : Considering Both Importance and Performance of Consumer Opinions on Social and Non-Social Online Platforms

Lu, Lin; Wang, Yen-Yao; Wang, Yu; Xu, Pei - 2022

Online word-of-mouth (WOM) has attracted considerable attention from researchers due to its abundant information on customer perceptions that drive product and service improvement. This study develops a novel weighted service quality (WSQ) metric derived from online customer opinions, leveraging...

Persistent link: https://www.econbiz.de/10014082559

What drives US consumer confidence? : the asymmetric effects of economic uncertainty

Choudhry, Taufiq; Wohar, Mark E. - 2024

Persistent link: https://www.econbiz.de/10015337788

Adverse impacts of revealing the presence of "Artificial Intelligence (AI)" technology in product and service descriptions on purchase intentions : the mediating role of emotional trust and the moderating role of perceived risk

Cicek, Mesut; Gursoy, Dogan; Lu, Lu - In: Journal of hospitality marketing & management 34 (2025) 1, pp. 1-23

Persistent link: https://www.econbiz.de/10015189070

Healing the pain : does COVID-19 isolation drive intentions to seek travel and hospitality experiences?

Lu, Lu; Lee, Lindsey; Wu, Luorong; Li, Xiang - In: Journal of hospitality marketing & management 31 (2022) 5, pp. 620-639

Persistent link: https://www.econbiz.de/10013327194

Homogeneity versus heterogeneity of cultural values : an item-response theoretical approach applying Hofstede's cultural dimensions in a single nation

Mazanec, Josef A.; Crotts, John C.; Gusoy, Dogan; Lu, Lu - In: Tourism management : research, policies, practice 48 (2015), pp. 299-304

Persistent link: https://www.econbiz.de/10010508386

Can knowledge and product identity shift sensory perceptions and patronage intentions? : the case of genetically modified wines

Lu, Lu; Rahman, Imran; Chi, Christian Geng-Qing - In: International journal of hospitality management 53 (2016), pp. 152-160

Persistent link: https://www.econbiz.de/10011443087

Developing a consumer complaining and recovery effort scale

Lu, Lu; Gursoy, Dogan; Chi, Christina Geng-Qing; Xiao, … - In: Journal of hospitality & tourism research : JHTR ; the … 42 (2018) 5, pp. 686-715

Persistent link: https://www.econbiz.de/10011912319

Effect of disruptive customer behaviors on others' overall service experience : an appraisal theory perspective

Cai, Ruiying; Lu, Lu; Gursoy, Dogan - In: Tourism management : research, policies, practice 69 (2018), pp. 330-344

Persistent link: https://www.econbiz.de/10011903532