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Measuring customer satisfactio...
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Consumer behaviour
Dienstleistungsqualität
22
Service quality
22
Beziehungsmarketing
21
Relationship marketing
21
Konsumentenverhalten
20
Customer satisfaction
18
Kundenzufriedenheit
18
Theorie
13
Theory
13
Dienstleistungssektor
12
Gesundheitsversorgung
12
Health care
12
Service industry
12
Customer integration
9
Kundenintegration
9
Customer service
8
Dienstleistung
8
Kundenservice
8
Services
8
Beschwerdemanagement
7
Betriebliche Wertschöpfung
7
Complaint management
7
Management
7
Service-Dominant Logic
7
Service-dominant logic
7
Value creation
7
Wissensmanagement
7
Austria
6
Customer experience
6
Lebensqualität
6
Quality of life
6
Satisfaction
6
Österreich
6
Dienstleistungsmarketing
5
Emotion
5
Knowledge management
5
Services marketing
5
Well-being
5
Zufriedenheit
5
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English
20
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McColl-Kennedy, Janet R.
20
Gustafsson, Anders
4
Patterson, Paul G.
4
Brady, Michael K.
2
Danaher, Tracey S.
2
Lemon, Katherine N.
2
Orsingher, Chiara
2
Snyder, Hannah
2
Surachartkumtonkun, Jiraporn
2
Tombs, Alastair G.
2
Witell, Lars
2
Zaki, Mohamed
2
Anderson, Laurel
1
Bolton, Ruth N.
1
Bradley, Graham L.
1
Butten, Kaley
1
Cheung, Lilliemay
1
Coote, Leonard V.
1
Dagger, Tracey S.
1
Elg, Mattias
1
Field, Joy M.
1
Ford, Robert C.
1
Fotheringham, Darima
1
Friman, Margareta
1
Gallan, Andrew S.
1
Green, Teegan
1
Hansen, David
1
Helkkula, Anu
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Hogan, Suellen J.
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Huang, Ming-Hui
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Jaakkola, Elina
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Jimmieson, Nerina L.
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Klaus, Philipp
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Lervik-Olsen, Line
1
Li, Jane
1
Neely, Andy D.
1
Nguyen, Doan T.
1
Ostrom, Amy L.
1
Perks, Helen
1
Radnor, Zoe Jane
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Journal of service research : JSR
3
Journal of business research : JBR
2
Journal of retailing
2
Journal of service management
2
Journal of service research
2
Psychology & marketing
2
The journal of services marketing
2
Australasian marketing journal
1
Business horizons
1
European journal of marketing : EJM
1
International journal of consumer studies
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Journal of the Academy of Marketing Science
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ECONIS (ZBW)
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1
Social and spatial influence of customers on other customers in the social-servicescape
Tombs, Alastair G.
;
McColl-Kennedy, Janet R.
- In:
Australasian marketing journal
18
(
2010
)
3
,
pp. 120-131
Persistent link: https://www.econbiz.de/10008653819
Saved in:
2
Task-relationship-self : a framework for understanding service encounter behaviors
Bradley, Graham L.
;
Sparks, Beverley
;
Zapf, Dieter
; …
- In:
Psychology & marketing
30
(
2013
)
6
,
pp. 512-528
Persistent link: https://www.econbiz.de/10009775023
Saved in:
3
Third party customers infecting other customers for better or for worse
Tombs, Alastair G.
;
McColl-Kennedy, Janet R.
- In:
Psychology & marketing
30
(
2013
)
3
,
pp. 277-292
Persistent link: https://www.econbiz.de/10009728496
Saved in:
4
Matching service recovery solutions to customer recovery preferences
Nguyen, Doan T.
;
McColl-Kennedy, Janet R.
;
Dagger, Tracey S.
- In:
European journal of marketing : EJM
46
(
2012
)
9
,
pp. 1171-1194
Persistent link: https://www.econbiz.de/10009661665
Saved in:
5
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
6
Opportunistic customer claiming during service recovery
Wirtz, Jochen
;
McColl-Kennedy, Janet R.
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
5
,
pp. 654-675
Persistent link: https://www.econbiz.de/10008747760
Saved in:
7
Customer rage back-story : linking needs-based cognitive appraisal to service failure type
Surachartkumtonkun, Jiraporn
;
Patterson, Paul G.
; …
- In:
Journal of retailing
89
(
2013
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10009732740
Saved in:
8
Unpacking customer rage elicitation : a dynamic model
Surachartkumtonkun, Jiraporn
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 177-192
Persistent link: https://www.econbiz.de/10011283710
Saved in:
9
Customer rage episodes : emotions, expressions and behaviors
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Smith, Amy K.
- In:
Journal of retailing
85
(
2009
)
2
,
pp. 222-237
Persistent link: https://www.econbiz.de/10003870743
Saved in:
10
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
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