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The effect of others' attributions in feedback

Smith Sockbeson, Caitlin E.; DeNisi, Angelo S. - In: Organization management journal : official journal of … 20 (2023) 2, pp. 75-85

subsequent behavior. Managers' attributions for subordinates' performance affect how they react to those subordinates and the … on attribution theory and feedback intervention theory, this study conducts a lab experiment using manipulated …

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Customer feedback metrics for marketing accountability

Haan, Evert de; Verhoef, Peter C.; Wiesel, Thorsten - In: Marketing accountability for marketing and …, (pp. 49-74). 2021

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Mystery shopping research - seeing the company's performance through the eyes of the customers

Manolică, Adriana; Roman, Teodora Cristina - In: Analele ştiinţifice ale Univerşităţii Alexandru … 59 (2012) 2, pp. 105-112

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An empirical study of the antecedents and consequences of brand engagement

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Customer mindset metrics and firm performance

Srinivasan, Shuba - In: Handbook of research on customer equity in marketing, (pp. 306-332). 2015

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The effects of customer voice on hotel performance

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The impact of social media reviews on restaurant performance : the moderating role of excellence certificate

Kim, Woo Gon; Li, Jun; Brymer, Robert A. - In: International journal of hospitality management 55 (2016), pp. 41-51

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The impact of customer-based brand equity on the operational performance of FMCG companies in India

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Market research and predictive analytics : using analytics to measure customer and marketing behavior in business ventures

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