We examine how operational changes in customer flows in retail stores affect the rate of COVID-19 transmission. We combine a model of customer movement with two models of disease transmission: direct exposure when two customers are in close proximity and wake exposure when one customer is in the...

The wide spread adoption of ERP systems together with customer relationship management applications has increased the ability of a firm to share operational data with customers. In this paper we analyze the factors that determine whether or not this information sharing will benefit the firm. We...