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Green inspired service consumption : the Gen Z consumer's perspective
Pollack, Birgit Leisen - In: Services marketing quarterly 44 (2023) 2/3, pp. 206-226
Persistent link: https://www.econbiz.de/10014320371
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Why do consumers stay when things are bad and leave when things are good?
Leisen Pollack, Birgit - In: Journal of relationship marketing : innovations & … 13 (2014) 3, pp. 191-206
Persistent link: https://www.econbiz.de/10010490480
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Are moderators of the customer satisfaction-repurchase intention relationship contingent on the service category? : an exploratory investigation
Leisen Pollack, Birgit - In: Services marketing quarterly 36 (2015) 4, pp. 335-351
Persistent link: https://www.econbiz.de/10011398042
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The divergent "loyalty" behaviors of a captive consumer
Leisen Pollack, Birgit - In: Services marketing quarterly 38 (2017) 2, pp. 74-87
Persistent link: https://www.econbiz.de/10011756670
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Mechanism connecting environmental friendliness to service loyalty : the role of positive customer emotions and satisfaction
Pollack, Birgit Leisen - In: Services marketing quarterly 40 (2019) 2, pp. 157-171
Persistent link: https://www.econbiz.de/10012179169
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Effects of exit barriers on word of mouth activities
Pollack, Birgit Leisen - In: The journal of services marketing 31 (2017) 6, pp. 512-526
Persistent link: https://www.econbiz.de/10011801574