In March 2020, the Reserve Bank of India's guidelines on Payment Aggregators and Payment Gateways prohibited merchants from storing data on cards used by customers. This paper argues that a total prohibition on card data storage is problematic as it affects the ease of transactions for...

We introduce financial education that helps potential retail consumers of a suboptimal insurance product with shrouded attributes ask the right questions, and provide rules of thumb to evaluate theproduct. Our intervention reduces the potential demand for the suboptimal product. We use a model...

We present results from a first ever representative phone survey that measures consumer grievances in Indian retail financial markets. We find that for every com- plaint on banking and payments that makes it to the regulatory system, there are 60 grievances that do not get voiced. In insurance...