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Measuring and comparing service quality metrics through social media analytics : a case study

He, Wu; Tian, Xin; Hung, Andy; Akula, Vasudeva; Zhang, … - In: Information systems and e-business management : ISeB 16 (2018) 3, pp. 579-600

Persistent link: https://www.econbiz.de/10011956152

The impact of weather on consumer behavior and retail performance : evidence from a convenience store chain in China

Tian, Xin; Cao, Shasha; Song, Yan - In: Journal of retailing and consumer services 62 (2021), pp. 1-12

Persistent link: https://www.econbiz.de/10012648858

Information seeking and online deal seeking behavior

Zhang, Weidong; Tian, Xin; He, Wu - In: Journal of global information management : an official … 27 (2019) 4, pp. 147-160

Persistent link: https://www.econbiz.de/10012121789

Impact of certification information on consumer behaviour in hybrid retail platforms : empirical evidence from JD.com

Zhou, Yongsheng; Han, Li; Tian, Xin; Wang, Yingjun - 2024

Persistent link: https://www.econbiz.de/10015158202

When Persuasion Is Too Persuasive : An Empirical Analysis of Product Returns in Livestream E-Commerce

Feng, Xiaojing; Rong, Ying; Tian, Xin; Wang, Mengmeng; … - 2022

Livestream e-commerce features live social interactions that enable real-time, face-to-text communications among a streamer and many customers. We posit such live social interactions generate persuasion effect that eventually leads to higher product returns. Using data from a leading livestream...

Persistent link: https://www.econbiz.de/10013291533

Improving convenience or saving face? : an empirical analysis of the use of facial recognition payment technology in retail

Gao, Jia; Ying, Rong; Tian, Xin; Yao, Yuliang - In: Information systems research : ISR 35 (2024) 1, pp. 16-27

Persistent link: https://www.econbiz.de/10014530389

Unveiling insights from online shopping carnivals : a pre-vs-post analysis

Tian, Xin; Zhu, Jiayi; Zhao, Xuan; Zhou, Xiaoyang - In: Journal of retailing and consumer services 78 (2024), pp. 1-23

Persistent link: https://www.econbiz.de/10015084695

Promoting mobile payment with price incentives

Ho, Chun-Yu; Kim, Nayoung; Ying, Rong; Tian, Xin - In: Management science : journal of the Institute for … 68 (2022) 10, pp. 7614-7630

Persistent link: https://www.econbiz.de/10013546128

Product assortment and online sales in community group-buying channel : evidence from a convenience store chain

Tian, Xin; Jiang, Hailiang; Zhao, Xuan - 2024

Persistent link: https://www.econbiz.de/10015099048