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You're driving me crazy! : how emotions elicited by negative driver behaviors impact customer outcomes in last mile delivery
Masorgo, Nicolò; Mir, Saif; Hofer, Adriana Rossiter - In: Journal of business logistics 44 (2023) 4, pp. 666-692
Persistent link: https://www.econbiz.de/10014434922
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Business-to-consumer (B2C) collaboration : rethinking the role of consumers in supply chain management
Ta, Ha; Esper, Terry; Hofer, Adriana Rossiter - In: Journal of business logistics : JBL 36 (2015) 1, pp. 133-134
Persistent link: https://www.econbiz.de/10011482312
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The role of scarcity-inducing post-stockout disclosures on consumer response to stockouts
Kumar, Pritosh; Hofer, Adriana Rossiter; Peinkofer, Simone - In: International journal of physical distribution and … 53 (2023) 9, pp. 946-966
Persistent link: https://www.econbiz.de/10014381268
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Assessing consumer attitudes toward off-site customer service contact methods
Smith, Ronn J.; Eroglu, Cuneyt - In: The international journal of logistics management 20 (2009) 2, pp. 261-277
Persistent link: https://www.econbiz.de/10009525903