Narrow search
Showing 1 - 4 of 4
Cover Image
Why won't you leave the process alone? : exploring emotional, motivational and cognitive mechanisms triggering tampering
Smeds, Magdalena; Martin, Jason; Elg, Mattias; Gremyr, Ida - In: Total quality management & business excellence 34 (2023) 6, pp. 791-805
Persistent link: https://www.econbiz.de/10013550288
Cover Image
A self-determination theory perspective on customer participation in service development
Engström, Jon; Elg, Mattias - In: The journal of services marketing 29 (2015) 6/7, pp. 511-521
Persistent link: https://www.econbiz.de/10011418356
Cover Image
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.; Snyder, Hannah; Elg, Mattias; … - In: Journal of service management 28 (2017) 1, pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Cover Image
Capturing the voice of the customer : focus groups versus netnography?
Kabel, Daan; Martin, Jason; Elg, Mattias; Witell, Lars - In: Total quality management & business excellence 35 (2024) 11/12, pp. 1359-1377
Persistent link: https://www.econbiz.de/10015048926