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Consumer behaviour
Beziehungsmarketing
19
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19
Konsumentenverhalten
16
Einzelhandel
13
Retail trade
13
Customer value
12
Kundenwert
11
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Geschäftsmodell
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Betriebliche Wertschöpfung
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Retailing
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Service logic
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Customer orientation
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Frontline employee
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Kundendaten
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Service-dominant logic
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Customer experience
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Dienstleistungsmanagement
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Saarijärvi, Hannu
12
Yrjölä, Mika
5
Rintamäki, Timo
4
Hänninen, Mikko
2
Joensuu, Johanna
2
Karjaluoto, Heikki
2
Kuusela, Hannu
2
Kwan, Stephen K.
2
Mitronen, Lasse
2
Nevalainen, Jaakko
2
Närvänen, Elina
2
Sutinen, Ulla-Maija
2
Becker, Larissa
1
Bärvänen, Elina
1
Erkkola, Maijaliisa
1
Fogelholm, Mikael
1
Gasparin, Isadora
1
Grönroos, Christian
1
Harris, Lloyd C.
1
Jaakkola, Elina
1
Jussila, Iiro
1
Kannan, P. K.
1
Kulkarni, Gauri
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Leppäniemi, Matti
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Mesiranta, Nina
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Panina, Ekaterina
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Saarjärvi, Hannu
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Santos, Cristiane Pizzutti dos
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Simanainen, Olli
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Sparks, Leigh
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Spence, Mark T.
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The international review of retail, distribution and consumer research
7
Journal of retailing and consumer services
4
International journal of consumer studies
3
AMS review : official publication of the Academy of Marketing Science
1
The journal of services marketing
1
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ECONIS (ZBW)
16
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1
Shop at your own risk? : consumer activities in fashion e-commerce
Sutinen, Ulla-Maija
;
Saarijärvi, Hannu
;
Yrjölä, Mika
- In:
International journal of consumer studies
46
(
2022
)
4
,
pp. 1299-1318
Persistent link: https://www.econbiz.de/10013328292
Saved in:
2
Omni-channel retailing : propositions, examples and solutions
Yrjölä, Mika
;
Spence, Mark T.
;
Saarijärvi, Hannu
- In:
The international review of retail, distribution and …
28
(
2018
)
3
,
pp. 259-276
Persistent link: https://www.econbiz.de/10011885383
Saved in:
3
A customer value perspective to service experiences in restaurants
Yrjölä, Mika
;
Rintamäki, Timo
;
Saarijärvi, Hannu
; …
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 91-101
Persistent link: https://www.econbiz.de/10012115044
Saved in:
4
From the store to omnichannel retail : looking back over three decades of research
Hänninen, Mikko
;
Kwan, Stephen K.
;
Mitronen, Lasse
- In:
The international review of retail, distribution and …
31
(
2021
)
1
,
pp. 1-35
Persistent link: https://www.econbiz.de/10012425331
Saved in:
5
Multi-sided marketplaces and the transformation of retail : a service systems perspective
Hänninen, Mikko
;
Mitronen, Lasse
;
Kwan, Stephen K.
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 380-388
Persistent link: https://www.econbiz.de/10012026015
Saved in:
6
Consumer-to-consumer e-commerce : outcomes and implications
Yrjölä, Mika
;
Rintamäki, Timo
;
Saarjärvi, Hannu
; …
- In:
The international review of retail, distribution and …
27
(
2017
)
3
,
pp. 300-315
Persistent link: https://www.econbiz.de/10011741615
Saved in:
7
Challenging the "integration imperative" : a customer perspective on omnichannel journeys
Gasparin, Isadora
;
Panina, Ekaterina
;
Becker, Larissa
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209585
Saved in:
8
Understanding consumers' online conversation practices in the context of convenience food
Bärvänen, Elina
;
Saarijärvi, Hannu
;
Simanainen, Olli
- In:
International journal of consumer studies
37
(
2013
)
5
,
pp. 569-576
Persistent link: https://www.econbiz.de/10009792171
Saved in:
9
Reverse use of customer data : implications for service-based business models
Saarijärvi, Hannu
;
Grönroos, Christian
;
Kuusela, Hannu
- In:
The journal of services marketing
28
(
2014
)
7
,
pp. 529-537
Persistent link: https://www.econbiz.de/10010434584
Saved in:
10
Unlocking the transformative potential of customer data in retailing
Saarijärvi, Hannu
;
Kuusela, Hannu
;
Kannan, P. K.
; …
- In:
The international review of retail, distribution and …
26
(
2016
)
3
,
pp. 225-241
Persistent link: https://www.econbiz.de/10011543275
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