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The Impact of buyer-seller Guanxi positioning in social commerce intention : the Buyer's perspective
Wu, Wen Kuei - In: Journal of small business strategy 32 (2022) 1, pp. 48-57
Persistent link: https://www.econbiz.de/10015395514
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How customer perception of dependence on salesperson and customer-salesperson guanxi determine salesperson influence effectiveness
Wu, Wen Kuei - In: Journal of personal selling & sales management : JPSSM 42 (2022) 1, pp. 12-25
Persistent link: https://www.econbiz.de/10013178129
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The effects of perceived justice and experience on service recovery satisfaction and post-purchase behaviours in the airline industry
Pai, Fan-Yun - In: International journal of services and operations management 21 (2015) 2, pp. 175-186
Persistent link: https://www.econbiz.de/10011380064
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Methods for determining areas for improvement based on the design of customer surveys
Yang, Ching-chow; Yang, King-jang; Yeh, Tsu-ming; Pai, … - In: The service industries journal 29 (2009) 1/2, pp. 143-154
Persistent link: https://www.econbiz.de/10003849578
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The effects of promotion activities on consumers' purchase intention in chain convenience stores
Pai, Fan-Yun; Chen, Chien-Ping; Yeh, Tsu-Ming; … - In: International journal of business excellence 12 (2017) 4, pp. 413-432
Persistent link: https://www.econbiz.de/10011801592