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Synthesizing the effects of service quality, value, and customer satisfaction on behavioral intentions in the motel industry : an empirical analysis

Clemes, Michael D.; Gan, Christopher; Ren, Min - In: Journal of hospitality & tourism research : JHTR ; the … 35 (2011) 4, pp. 530-568

Persistent link: https://www.econbiz.de/10009385336

Consumers' choice factors of an upscale ethnic restaurant

Clemes, Michael D.; Gan, Christopher; Sriwongrat, Chirawan - In: Journal of food products marketing 19 (2013) 5, pp. 413-438

Persistent link: https://www.econbiz.de/10010226818

Customer switching behavior in the New Zealand banking industry

Clemes, Michael D.; Gan, Christopher; Zheng, Li Yan - In: Banks and bank systems : international research journal 2 (2007) 4, pp. 50-65

Persistent link: https://www.econbiz.de/10003858118

Consumers' purchasing behavior towards green products in New Zealand

Gan, Christopher; Wee, Han Yen; Ozanne, Lucie; Kao, Tzu-Hui - In: Innovative marketing : IM 4 (2008) 1, pp. 93-102

Persistent link: https://www.econbiz.de/10003801086

Customer retention by banks in New Zealand

Cohen, David; Gan, Christopher; Hua Hwa Au Yong; Chong, … - In: Banks and bank systems : international research journal 2 (2007) 1, pp. 40-55

Persistent link: https://www.econbiz.de/10003863115

Consumers’ willingness to pay for organic products in Thailand

Sriwaranun, Yaowarat; Gan, Christopher; Lee, Minsoo; … - In: International journal of social economics 42 (2015) 5, pp. 480-510

Persistent link: https://www.econbiz.de/10011327254

Consumer attitudes toward the purchase of organic products in China

Gan, Christopher; Chang, ZhiYou; Minh Chau Tran; Cohen, … - In: International journal of business and economics 15 (2016) 2, pp. 117-144

Persistent link: https://www.econbiz.de/10011612058

The relationship between credit card attributes and the demographic characteristics of card users in China

Gan, Christopher; Cohen, David A.; Hu, Baiding; Minh … - In: The international journal of bank marketing : IJBM 34 (2016) 7, pp. 966-984

Persistent link: https://www.econbiz.de/10011618705

Customer loyalty to Islamic banks : evidence from Indonesia

Fianto, Bayu Arie; Gan, Christopher; Widiastuti, Tika; … - In: Cogent business & management 7 (2020) 1, pp. 1-27

This study identifies determinants of customer loyalty to Islamic banking in Indonesia using a structural equation model (SEM) and confirmatory factor analysis (CFA). Data of 362 respondents from two cities of East Java Indonesia have been used to determine the factors of customer loyalty of...

Persistent link: https://www.econbiz.de/10012655131

Customer switching behaviour in the Chinese retail banking industry

Clemes, Michael D.; Gan, Christopher; Zhang, Dongmei - In: International Journal of Bank Marketing 28 (2010) 7, pp. 519-546

Purpose – There is intense competition and increasing globalisation in financial markets. Bank management must develop customer‐oriented strategies in order to compete successfully in the competitive retail banking environment. The longer a bank can retain a customer, the greater revenue and...

Persistent link: https://www.econbiz.de/10014760001