We revisit a service provider's problem to match supply and demand via an online appointment system such as a doctor in the health care sector. We identify in a survey that an extensive set of available appointments leads to significantly less demand because customers infer a lower quality of...

Stand-alone marketing models are well-suited to deal with different behavioral features such as variation in transaction frequency (customer heterogeneity with latent classes), recency and attrition (“buy ‘till you die” models), and more general changes in customer transaction rates...

Using monthly data over 1978:01-1996:12 we examine the usefulness of the Index of Consumer Sentiment (ICS) in predicting aggregate consumption expenditure and its components. Bivariate causality tests in a linear model show the indicator value of ICS in predicting durables consumption. We...