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The impact of service robots on consumer response : examining the roles of consumers' service expertise and technology expertise
Zheng, Xiaoyun; Wang, Yao-Chin; Wei, Wei; Zhang, Lu; Huo, Da - In: Psychology & marketing 40 (2023) 11, pp. 2341-2354
Persistent link: https://www.econbiz.de/10014432405
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Electronic consumer-to-consumer interaction (eCCI) post a service failure : the psychological power of need for approval
Wei, Wei; Zhang, Lu; Rathjens, Bobbie; McGinley, Sean - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 7, pp. 1212-1225
Persistent link: https://www.econbiz.de/10015192436
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When social media influencer endorsement backfires : unpacking fallout from explicit endorsements across brand equity levels
Rathjens, Bobbie; Wu, Aili; Zhang, Lu; Wei, Wei - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 8, pp. 1467-1480
Persistent link: https://www.econbiz.de/10015192873
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Customer engagement behaviors and hotel responses
Wei, Wei; Miao, Li; Huang, Zhuowei - In: International journal of hospitality management 33 (2013), pp. 316-330
Persistent link: https://www.econbiz.de/10009746352
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The hedonic value of hospitality consumption : evidence from spring break experiences
Miao, Li; Lehto, Xinran Y.; Wei, Wei - In: Journal of hospitality marketing & management 23 (2014) 1/2, pp. 99-121
Persistent link: https://www.econbiz.de/10010358257
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The influence of self-construal and co-consumption others on consumer complaining behavior
Wei, Wei; Miao, Li; Cai, Liping A.; Adler, Howard - In: International journal of hospitality management 31 (2012) 3, pp. 764-771
Persistent link: https://www.econbiz.de/10009544310
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Consumers' pro-environmental behavior and its determinants in the lodging segment
Miao, Li; Wei, Wei - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 3, pp. 319-338
Persistent link: https://www.econbiz.de/10011486371
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Effects of virtual reality on theme park visitors' experience and behaviors : a presence perspective
Wei, Wei; Qi, Ruoxi; Zhang, Lu - In: Tourism management : research, policies, practice 71 (2019), pp. 282-293
Persistent link: https://www.econbiz.de/10011987926
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Customer emotions minute by minute : how guests experience different emotions within the same service environment
Torres, Edwin N.; Wei, Wei; Hua, Nan; Chen, Po-Ju - In: International journal of hospitality management 77 (2019), pp. 128-138
Persistent link: https://www.econbiz.de/10011988465
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Modeling event attendees' experiences during customer-customer encounters (CCEs)
Wei, Wei; Miao, Li; Cai, Liping A.; Adler, Howard - In: International journal of contemporary hospitality management 29 (2017) 8, pp. 2085-2102
Persistent link: https://www.econbiz.de/10011783565