Internet banking (IB) is one of the latest innovations in the banking sector to attract and retain customers. The penetration of internet in India is abysmally low in comparative terms and when compared to other developed countries, India is still in the early stages of internet banking growth...

Purpose - This study aims to deal with the paucity of studies in the stages of the development of loyalty behaviour of customers in the healthcare context by incorporating three crucial service quality dimensions (physical environment, personnel quality and technical quality) and also...