//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Consumer behaviour"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
An investigation into service...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
Konsumentenverhalten
104,858
Relationship marketing
31,700
Beziehungsmarketing
31,041
Service quality
24,434
Dienstleistungsqualität
23,687
Vertrauen
21,214
Confidence
20,556
Theorie
19,959
Theory
19,684
Customer satisfaction
17,236
Kundenzufriedenheit
15,640
Brand management
10,561
Markenführung
10,498
Online-Handel
9,804
Online retailing
9,785
Deutschland
9,494
Social Web
8,976
Social web
8,973
Brand image
8,851
Germany
8,851
Markenimage
8,788
Experiment
7,605
USA
7,469
Markenartikel
7,325
Brand
7,320
United States
7,068
Corporate reputation
6,800
Electronic Commerce
6,766
Firmenimage
6,712
Online-Marketing
6,668
Internet marketing
6,653
E-commerce
6,564
Einzelhandel
5,907
Retail trade
5,861
Marketingmanagement
5,670
Marketing management
5,648
Emotion
5,359
Werbewirkung
5,157
Advertising effects
5,116
more ...
less ...
Online availability
All
Undetermined
43,136
Free
26,610
CC license
2,417
Type of publication
All
Article
75,425
Book / Working Paper
31,741
Journal
131
Other
5
Type of publication (narrower categories)
All
Article in journal
65,570
Aufsatz in Zeitschrift
65,570
Graue Literatur
8,734
Non-commercial literature
8,734
Working Paper
7,268
Arbeitspapier
7,262
Aufsatz im Buch
5,853
Book section
5,853
Hochschulschrift
2,452
research-article
2,389
Thesis
1,729
Collection of articles of several authors
1,142
Sammelwerk
1,142
Aufsatzsammlung
768
Conference paper
682
Konferenzbeitrag
682
Bibliografie enthalten
337
Bibliography included
337
Konferenzschrift
324
Collection of articles written by one author
304
Sammlung
304
Case study
246
Fallstudie
246
Lehrbuch
230
Reprint
197
Textbook
195
Conference proceedings
159
Amtsdruckschrift
158
Government document
158
conceptual-paper
151
review-article
124
review
114
Statistik
72
Systematic review
69
Übersichtsarbeit
69
case-report
68
Statistics
62
Forschungsbericht
57
Handbook
51
Handbuch
51
more ...
less ...
Language
All
English
101,677
German
4,746
French
328
Undetermined
157
Polish
115
Spanish
80
Italian
73
Russian
32
Swedish
32
Danish
28
Norwegian
22
Dutch
21
Portuguese
19
Finnish
14
Hungarian
14
Slovak
10
Czech
6
Croatian
5
Lithuanian
4
Romanian
4
Bulgarian
3
Slovenian
3
Arabic
2
Multiple languages
2
Serbian
2
Chinese
2
Bosnian
1
Macedonian
1
Malay (macrolanguage)
1
Turkish
1
more ...
less ...
Author
All
Han, Heesup
156
Mattila, Anna S.
135
Belk, Russell W.
134
Phau, Ian
118
Grunert, Klaus G.
111
Septianto, Felix
96
Dwivedi, Yogesh K.
93
Loureiro, Sandra Maria Correia
93
Lusk, Jayson L.
92
Wansink, Brian
90
Grewal, Dhruv
86
Agarwal, Sumit
84
Law, Rob
83
Gierl, Heribert
82
Herrmann, Andreas
82
Huber, Frank
82
Khare, Arpita
80
Bauer, Hans H.
79
Nayga, Rodolfo M. <Jr.>
79
Sheth, Jagdish N.
79
Foxall, Gordon R.
78
Usman, Osly
78
Bagozzi, Richard P.
77
Wiedmann, Klaus-Peter
76
Chintagunta, Pradeep K.
73
Paul, Justin
73
Kim, Jungkeun
72
Bruwer, Johan
71
Laroche, Michel
71
Verhoef, Peter C.
70
Cherchye, Laurens
69
Rock, Bram de
69
Krishna, Aradhna
68
Ko, Eunju
67
Janssen, Maarten C. W.
66
Stavins, Joanna
65
Sutter, Matthias
65
Woodside, Arch G.
65
Hollebeek, Linda D.
64
Kim, Seongseop
64
more ...
less ...
Institution
All
National Bureau of Economic Research
637
Springer Fachmedien Wiesbaden
89
OECD
79
European Commission / Joint Research Centre
64
European Commission / Directorate-General for Justice and Consumers
59
London Economics
50
IPSOS
47
Consumers, Health, Agriculture and Food Executive Agency
37
European Commission / Directorate-General for Health and Food Safety
36
American Marketing Association
35
IGI Global
35
Deloitte consortium
32
International Energy Agency
30
GFK
26
Edward Elgar Publishing
24
Books on Demand GmbH <Norderstedt>
22
Verlag Dr. Kovač
20
Information Resources Management Association
19
Friedrich-Schiller-Universität Jena
18
Institut für Demoskopie Allensbach
18
Nordic Council of Ministers
18
European Parliament / Directorate-General for Internal Policies of the Union
16
INSEAD
15
Center Data
14
Deloitte
14
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
14
Wageningen Economic Research
14
Christian-Albrechts-Universität zu Kiel
13
Rheinisch-Westfälische Technische Hochschule Aachen
12
Universität Mannheim
12
European Commission / Directorate General for Maritime Affairs and Fisheries
11
European Commission / Directorate-General for Health and Consumers
11
Europäische Kommission / Gemeinsame Forschungsstelle
11
Nomos Verlagsgesellschaft
11
Organisation for Economic Co-operation and Development
11
Österreichisches Institut für Wirtschaftsforschung
11
European Central Bank
10
World Bank
10
Deutscher Dialogmarketing Verband
9
European Commission / Directorate-General for Communication
9
more ...
less ...
Published in...
All
Journal of business research : JBR
2,495
Journal of retailing and consumer services
2,406
International journal of hospitality management
986
International journal of consumer studies
921
Psychology & marketing
824
NBER working paper series
636
Journal of consumer research : JCR ; an interdisciplinary bimonthly
623
Asia Pacific journal of marketing and logistics
557
The journal of product & brand management
490
NBER Working Paper
487
Tourism management : research, policies, practice
483
Working paper / National Bureau of Economic Research, Inc.
442
Management science : journal of the Institute for Operations Research and the Management Sciences
439
Marketing science
418
Journal of travel and tourism marketing
413
The journal of brand management : an international journal
405
International journal of contemporary hospitality management
402
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
401
Journal of marketing research : JMR
390
European journal of marketing : EJM
389
Marketing letters : a journal of research in marketing
387
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
385
Journal of retailing
381
Journal of fashion marketing and management
367
Journal of marketing communications
366
Journal of the Academy of Marketing Science
366
European Journal of Marketing
365
Journal of Consumer Marketing
365
Journal of international consumer marketing
362
Journal of marketing management : MM
362
Journal of marketing
360
Technological forecasting & social change : an international journal
355
Cogent business & management
354
The journal of services marketing
340
Marketing intelligence & planning
322
The international review of retail, distribution and consumer research
322
Journal of Islamic marketing
319
Journal of hospitality marketing & management
318
Young consumers : insight and ideas for responsible marketers
315
International journal of retail & distribution management
311
more ...
less ...
Source
All
ECONIS (ZBW)
104,165
Other ZBW resources
2,924
RePEc
150
BASE
38
EconStor
25
Showing
1
-
10
of
107,302
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Determinants of customer loyalty : a literature review
Karunaratna, A. C.
;
Kumara, P. A. P. Samantha
- In:
Journal of customer behaviour
17
(
2018
)
1/2
,
pp. 49-73
Persistent link: https://www.econbiz.de/10011936131
Saved in:
2
Perceived value, reputation,
trust
, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio
;
Eberle, Luciene
;
Bebber, Suélen
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
Saved in:
3
Customer loyalty development : the role of switching costs
Stan, Valentina
;
Caemmerer, Barbara
;
Cattan-Jallet, Roxane
- In:
The journal of applied business research
29
(
2013
)
5
,
pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085
Saved in:
4
An integrated model of the effects of service evaluation, corporate image, and switching barriers on customer loyalty
Giovanis, Apostolos
;
Tsoukatos, Evangelos
- In:
Journal of transnational management : the official …
22
(
2017
)
1
,
pp. 4-24
Persistent link: https://www.econbiz.de/10011774231
Saved in:
5
Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia
;
Rodríguez del …
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
Saved in:
6
Forging customer satisfaction through
commitment-trust
factors in financial insurance services : moderating role of corporate image
Oussama Saoula
;
Muhammad Farrukh Abid
;
Ahmad, Munawar Javed
- In:
Journal of Islamic marketing
15
(
2024
)
2
,
pp. 418-445
Persistent link: https://www.econbiz.de/10014470312
Saved in:
7
Bank's service failures and bank customers' switching behavior : does bank reputation matter?
Zhao, Cong
;
Noman, Abu Hanifa Md.
;
Hassan, M. Kabir
- In:
International journal of bank marketing
41
(
2023
)
3
,
pp. 550-571
Persistent link: https://www.econbiz.de/10014267105
Saved in:
8
On online repurchase intentions : antecedents and the moderating role of switching cost
Chiu, Chao-min
;
Fang, Yu-hui
;
Cheng, Hsiang-lan
;
Yen, …
- In:
Human systems management : HSM
32
(
2013
)
4
,
pp. 283-296
Persistent link: https://www.econbiz.de/10010231557
Saved in:
9
Enhancing customer loyalty : critical switching cost factors
El-Manstrly, Dahlia
- In:
Journal of service management
27
(
2016
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10011564674
Saved in:
10
Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur
;
Park-Poaps, Haesun
;
Lodhi, Rab Nawaz
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
Saved in:
1
2
3
4
5
6
7
8
9
10
11
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->