Narrow search
Showing 1 - 10 of 46
Cover Image
Emotional expression by artificial intelligence chatbots to improve customer satisfaction : underlying mechanism and boundary conditions
Zhang, Junbo; Chen, Qi; Lu, Jiandong; Wang, Xiaolei; … - In: Tourism management : research, policies, practice 100 (2024), pp. 1-19
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014457628
Cover Image
Has the digital economy improved the consumption of poor and subsistence households?
Zhang, Yun; Qu, Yuxuan - In: China economic review 83 (2024), pp. 1-29
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014544908
Cover Image
Ripping off regular consumers? : the antecedents and consequences of consumers' perceptions of e-commerce platforms' digital power abuse
Chen, Qian; Wang, Yumeng; Gong, Yeming; Liu, Shan - In: Journal of business research : JBR 166 (2023), pp. 1-12
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014368198
Cover Image
Customer-robot interactions : understanding customer experience with service robots
Huang, Dan; Chen, Qiurong; Huang, Jiahui; Kong, Shaojun; … - In: International journal of hospitality management 99 (2021), pp. 1-14
Persistent link: https://ebvufind01.dmz1.zbw.eu/10013328076
Cover Image
Robo-advisors and investment intention : a perspective of value-based adoption
Hong, Xianpei; Pan, Liwei; Gong, Yeming; Chen, Qian - In: Information & management : the internat. journal of … 60 (2023) 6, pp. 1-14
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014459261
Cover Image
The mate screening motive : how women use luxury consumption to signal to men
Chen, Qihui; Wang, Yajin; Ordabayeva, Nailya - In: Journal of consumer research : JCR ; an … 50 (2023) 2, pp. 303-321
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014314518
Cover Image
When historically cultural and creative products meet AR : the effect of augmented reality-based product display on consumers' product evaluation
Xu, Lan; Zhao, Shuangshuang; Chen, Quan; Cui, Nan; He, … - In: Nankai business review international 14 (2023) 1, pp. 161-176
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014319266
Cover Image
When the automated fire backfires : the adoption of algorithm-based HR decision-making could induce consumer's unfavorable ethicality inferences of the company
Yan, Chenfeng; Chen, Quan; Zhou, Xinyue; Dai, Xin; … - In: Journal of business ethics : JBE 190 (2024) 4, pp. 841-859
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014636890
Cover Image
Consumer intention to use service robots : a cognitive-affective-conative framework
Huang, Dan; Chen, Qiurong; Huang, Songshan; Liu, Xinyi - In: International journal of contemporary hospitality management 36 (2024) 6, pp. 1893-1913
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015133774
Cover Image
Will users fall in love with ChatGPT? : a perspective from the triangular theory of love
Chen, Qian; Jing, Yufan; Gong, Yeming; Tan, Jie - In: Journal of business research : JBR 186 (2025), pp. 1-14
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015149295