The Internet has presumably created a level playing field that allows any service provider across the globe to compete for contracts on online outsourcing platforms for IT services. In this paper, we empirically examine (a) how country (language, time zone, cultural) differences and the...

Traditional IT outsourcing is a supplier business. Outsourcing providers seek to engage in sustainable long-term business relationships providing their clients with customized IT services. The client relies on the Request for Information (RFI), the Request for Proposal (RFP) as well as the due...