Product returns are one of the most significant pain points of the retail industry, especially for online retailers. Two key priorities in managing product returns are to reduce product returns and to better handle product returns, as processing returns incurs substantial costs, and poorly...

Recent year have witnessed the emergence of Financial Technology (FinTech) innovations as a promising resolution to financial exclusion, via mechanisms that empower the financially underprivileged to gain access rights into the traditional financial industry. However, academic research has...

Recent years have witnessed the great potential of technological innovations in helping developing economies tackle financial exclusion, a key obstacle in reducing poverty and accelerating economic growth. Yet, the way that technology innovations should be designed and utilized to deliver...

Recent advances in intelligent pricing softwares have created numerous opportunities for retailers to turn customer information into additional profits through targeted pricing: charging different prices to different market segments directly or indirectly based on customer demographics. However,...

We embed the principal-agent model in a model of spatial differentiation with correlated consumer preferences to investigate the competitive implications of personalized pricing and quality allocation (PPQ), whereby duopoly firms charge different prices and offer different qualities to different...