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Ripping off regular consumers? : the antecedents and consequences of consumers' perceptions of e-commerce platforms' digital power abuse
Chen, Qian; Wang, Yumeng; Gong, Yeming; Liu, Shan - In: Journal of business research : JBR 166 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014368198
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Customer-robot interactions : understanding customer experience with service robots
Huang, Dan; Chen, Qiurong; Huang, Jiahui; Kong, Shaojun; … - In: International journal of hospitality management 99 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
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Consumer intention to use service robots : a cognitive-affective-conative framework
Huang, Dan; Chen, Qiurong; Huang, Songshan; Liu, Xinyi - In: International journal of contemporary hospitality management 36 (2024) 6, pp. 1893-1913
Persistent link: https://www.econbiz.de/10015133774
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Will users fall in love with ChatGPT? : a perspective from the triangular theory of love
Chen, Qian; Jing, Yufan; Gong, Yeming; Tan, Jie - In: Journal of business research : JBR 186 (2025), pp. 1-14
Persistent link: https://www.econbiz.de/10015149295
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Emotional expression by artificial intelligence chatbots to improve customer satisfaction : underlying mechanism and boundary conditions
Zhang, Junbo; Chen, Qi; Lu, Jiandong; Wang, Xiaolei; … - In: Tourism management : research, policies, practice 100 (2024), pp. 1-19
Persistent link: https://www.econbiz.de/10014457628
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Robo-advisors and investment intention : a perspective of value-based adoption
Hong, Xianpei; Pan, Liwei; Gong, Yeming; Chen, Qian - In: Information & management : the internat. journal of … 60 (2023) 6, pp. 1-14
Persistent link: https://www.econbiz.de/10014459261
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The mate screening motive : how women use luxury consumption to signal to men
Chen, Qihui; Wang, Yajin; Ordabayeva, Nailya - In: Journal of consumer research : JCR ; an … 50 (2023) 2, pp. 303-321
Persistent link: https://www.econbiz.de/10014314518
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When historically cultural and creative products meet AR : the effect of augmented reality-based product display on consumers' product evaluation
Xu, Lan; Zhao, Shuangshuang; Chen, Quan; Cui, Nan; He, … - In: Nankai business review international 14 (2023) 1, pp. 161-176
Persistent link: https://www.econbiz.de/10014319266
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When the automated fire backfires : the adoption of algorithm-based HR decision-making could induce consumer's unfavorable ethicality inferences of the company
Yan, Chenfeng; Chen, Quan; Zhou, Xinyue; Dai, Xin; … - In: Journal of business ethics : JBE 190 (2024) 4, pp. 841-859
Persistent link: https://www.econbiz.de/10014636890
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Developing strengths or remedying weaknesses? : how perceived social mobility affects parents' purchase preferences for children's educational products
Chen, Qihui; Wang, Yajin; Zhang, Ying - 2024
Persistent link: https://www.econbiz.de/10015373387