The present research demonstrates that symbolic boundaries such as political borders act as psychological buffers. Across six experiments (N = 583) we demonstrate that consumers prefer to avoid crossing a town border to reach a store (experiments 1 and 2), even when no visual cues are provided...

Consumers frequently consume items to the point where they no longer enjoy them. In three experiments spanning three distinct classes of stimuli, we find that people can recover from this satiation by simply recalling the variety of alternative items they have also consumed in the past. Rather...

The present research investigated consumers' intuitions about percent differences. We found that the perceived difference between two quantities compared on a percent scale varies as a function of the target of the comparison. The subjective price difference between a $1500 and a $1000 moped,...

Gift givers are faced with the difficult task of choosing gifts that will be liked by gift recipients, and the challenging nature of this task often leads gift givers to unintentionally give poor gifts. The results of seven lab and field studies across 1,513 participants suggest that this...

Thankfully, most product consumption experiences are positive. Unfortunately, however, those positive experiences are not always guaranteed to occur, and defects creep into the consumer experience. Though its assertion runs counter to most prescriptions, the current research proposes that...

The traditional view of satiation is that repeated consumption produces an unavoidable decline in liking according to the quantity and recency of consumption. We challenge this deterministic view by showing that satiation is instead partially constructed in the moment based on contextual cues....

Past research in gift giving has largely treated asymmetries between the types of gifts givers give and the ones recipients prefer to receive as unintentional errors on the part of givers. In contrast, we show that givers sometimes intentionally bypass gifts that they know will bring the most...