We compare the performance of two approaches for finding the optimal set of products to display to customers landing on Alibaba's two online marketplaces, Tmall and Taobao. Both approaches were placed online simultaneously and tested on real customers for one week. The first approach we test is...

Emotion artificial intelligence, the algorithm that recognizes and interprets various human emotions beyond valence (positive and negative polarity), is still in its infancy yet attracts much attention from both the industry and the academia. Based on the discrete emotion theory and statistical...

Social media-transmitted online information, which is associated with emotional expressions, shapes our thoughts and actions. In this study, we incorporate social network theories and analyses and use a computational approach to investigate how emotional expressions, particularly negative...

When organizations adopt artificial intelligence (AI) to recognize individuals’ negative emotions and accordingly match limited resources to them, strategic users are incentivized to game the system by escalating emotional intensities. The economic value of AI may be undermined by gaming...