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Effects of customer loyalty on customer entitlement and voiced complaints
Li, Xiaofei; Ma, Baolong; Zhou, Chen - In: The service industries journal 37 (2017) 13/14, pp. 858-874
Persistent link: https://www.econbiz.de/10011847982
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Do you respond sincerely? : how sellers' responses to online reviews affect customer relationship and repurchase intention
Li, Xiaofei; Ma, Baolong; Bai, Rubing - In: Frontiers of business research in China : selected … 14 (2020) 3, pp. 370-382
Persistent link: https://www.econbiz.de/10012427133
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Acquiring customers via referral reward programs versus advertising : who is more likely to provide future referrals?
Kuang, Di; Ma, Baolong; Li, Xiaofei - In: Journal of retailing and consumer services 81 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10015117860