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A study of relations among service quality differences, post-purchase behavior intentions with personality traits, and service recovery strategy as intervening variables
Lin, Wen-bao - In: International journal of commerce and management 19 (2009) 2, pp. 137-157
Persistent link: https://www.econbiz.de/10003918755
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Establishment of an experience value model
Lin, Wen-bao - In: International journal of commerce and management 20 (2010) 2, pp. 151-166
Persistent link: https://www.econbiz.de/10008651892
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Construction of on-line consumer behavior models : a comparative study of industries in Taiwan
Lin, Wen-bao - In: International journal of commerce and management 18 (2008) 2, pp. 123-149
Persistent link: https://www.econbiz.de/10003933866
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The determinants of consumers' switching intentions after service failure
Lin, Wen-bao - In: Total quality management & business excellence : an … 23 (2012) 7, pp. 837-854
Persistent link: https://www.econbiz.de/10009625459
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The influences of service quality of online order and electronic word of mouth on price sensitivity using loyalty as a mediating variable
Lin, Wen-Bao; Ku, Tsung-Yu - In: International journal of electronic business 12 (2015) 3, pp. 215-241
Persistent link: https://www.econbiz.de/10011538213
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Impact of service error type on negative emotion and negative consumer response
Lin, Wen-Bao; Lee, Sungyi - In: Total quality management & business excellence 30 (2019) 3, pp. 245-266
Persistent link: https://www.econbiz.de/10012199742