Narrow search
Showing 1 - 3 of 3
Cover Image
An international and comparative study of perceived justice in Mexican, Puerto Rican and Spanish hospitals
Sosa Varela, Juan C.; Magaña Carrillo, Irma; Padin, Carmen - In: International journal of pharmaceutical and healthcare … 8 (2014) 3, pp. 248-264
Persistent link: https://www.econbiz.de/10010424182
Cover Image
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen; Svensson, Göran; Otero-Neira, Carmen; … - In: International journal of contemporary hospitality management 27 (2015) 1, pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Cover Image
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma; Svensson, Göran; Otero-Neira, … - In: International journal of business excellence : IJBEX 26 (2022) 1, pp. 20-41
Persistent link: https://www.econbiz.de/10013198109