Online retailers are on a consistent drive to increase on-time delivery and reduce customer lead-time. However, in reality, an increasing share of consumers place orders early. Such Advance Demand Information can be deployed strategically to reduce costs and improve the customer service...

Retail store managers may not follow order advices generated by an automated inventory replenishment system if their incentives differ from the cost minimization objective of the system or if they perceive the system to be suboptimal. We study the ordering behavior of retail store managers in a...

Millions of nanostores around the world face the prospect of digitization, which promises to create significant operational benefits. At the same time, however, digitization may be a risky endeavor. Through the application of a survey and experiments in the field with hundreds of shopkeepers, we...

Expected demand is an important measure for a retailer to decide whether to open a new store at a candidate location. Retail chains need to understand the store choice and temporal preferences of different customer segments to estimate future customer visits to such a new store. As mixed-use...

While an increasing number of firms become more transparent about their supply chains, we still lack an understanding of why Supply Chain Transparency (SCT) impacts consumer perceptions. This lack of insight may make firms leery of transparency, as being transparent might backfire. Deriving...