Similar Search Results

Role of personal cultural orientations in intercultural service encounters

Sharma, Piyush; Zhan, Wu; Su, Yong - In: The journal of services marketing 30 (2016) 2, pp. 223-237

Persistent link: https://www.econbiz.de/10011487075

Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters

Sharma, Piyush; Zhan, Wu - In: The journal of services marketing 29 (2015) 2, pp. 93-102

Persistent link: https://www.econbiz.de/10011343392

When in Rome! : complaint contagion effect in multi-actor service ecosystems

Chen, Ke; Chen, Jianxun; Zhan, Wu; Sharma, Piyush - In: Journal of business research : JBR 121 (2020), pp. 628-641

Persistent link: https://www.econbiz.de/10012417383

Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies

Chen, Ke; Zhan, Wu; Sharma, Piyush - In: Journal of retailing and consumer services 75 (2023), pp. 1-13

Persistent link: https://www.econbiz.de/10014372531

Exploring life satisfaction among subsistence migrant consumers : a case in China

Huang, Yimin; Chu, Rongwei; Cheng, Junjun - In: Journal of public policy & marketing 38 (2019) 1, pp. 96-109

Persistent link: https://www.econbiz.de/10012534201

Collective-based ad transparency in targeted hotel advertising : consumers' regulatory focus underlying the crowd safety effect

Cheng, Junjun; Chen, Bo; Huang, Zihang - In: Journal of retailing and consumer services 72 (2023), pp. 1-10

Persistent link: https://www.econbiz.de/10014252064

Are we becoming more ethical consumers during the global pandemic? : the moderating role of negotiable fate across cultures

Cheng, Junjun; Huang, Yimin; Chen, Bo - In: Journal of business ethics : JBE 191 (2024) 4, pp. 757-776

The COVID-19 pandemic is a global crisis which has witnessed consumers experiencing significant anxiety provoked by the threats to their health and even lives. Meanwhile, consumers have been observed to make more ethical purchases since the start of the pandemic. Drawing on literature on terror...

Persistent link: https://www.econbiz.de/10014637260

Models of customer experience for B2C e-commerce enterprises

Pei, Yilei; Xue, Wanxin; Li, Dandan; Su, Yong - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 24-33

Persistent link: https://www.econbiz.de/10011529132

Assessing multi-channel consumers' convenience expectations of online order/in-store pickup service

Ma, Hao; Su, Yong; Oh, Lih-Bin - In: International journal of networking and virtual … 14 (2014) 1/2, pp. 146-159

Persistent link: https://www.econbiz.de/10011282862