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Competence is power : how digital influencers impact buying decisions in B2B markets

Crisafulli, Benedetta; Quamina, La Toya; Singh, Jaywant - In: Industrial marketing management : the international … 104 (2022), pp. 384-399

Persistent link: https://www.econbiz.de/10013326942

Customer responses to service failure and recovery experiences

Singh, Jaywant; Crisafulli, Benedetta - In: Boundary spanning elements and the marketing function …, (pp. 117-135). 2015

Persistent link: https://www.econbiz.de/10010506706

"Corporate image at stake" : the impact of crises and response strategies on consumer perceptions of corporate brand alliances

Singh, Jaywant; Crisafulli, Benedetta; Quamina, La Toya - In: Journal of business research : JBR 117 (2020), pp. 839-849

Persistent link: https://www.econbiz.de/10012288104

Joining hands for the greater good : examining social innovation launch strategies in B2B settings

Crisafulli, Benedetta; Dimitriu, Radu; Singh, Jaywant - In: Industrial marketing management : the international … 89 (2020), pp. 487-498

Persistent link: https://www.econbiz.de/10012291239

How Intensity of cause-related marketing guilt appeals influences consumers : the roles of company motive and consumer identification with the brand

Singh, Jaywant; Crisafulli, Benedetta; Quamina, La Toya - In: Journal of advertising research 60 (2020) 2, pp. 148-162

Persistent link: https://www.econbiz.de/10012293505

Brands and consumers : a research overview

Singh, Jaywant; Crisafulli, Benedetta - 2023

Persistent link: https://www.econbiz.de/10014025891

The influence of CSR and ethical self-identity in consumer evaluation of cobrands

Singh, Jaywant - In: Journal of business ethics : JOBE 138 (2016) 2, pp. 311-326

Persistent link: https://www.econbiz.de/10011579082

Too good to be true? : boundary conditions to the use of downward social comparisons in service recovery

Antonetti, Paolo; Crisafulli, Benedetta; Maklan, Stan - In: Journal of service research : JSR 21 (2018) 4, pp. 438-455

Persistent link: https://www.econbiz.de/10011951807

Emotions and consumers' adoption of innovations : an integrative review and research agenda

Valor, Carmen; Antonetti, Paolo; Crisafulli, Benedetta - In: Technological forecasting & social change : an … 179 (2022), pp. 1-16

Persistent link: https://www.econbiz.de/10013363831

Online grocery shopping: the influence of situational factors

Hand, Chris; Dall'Olmo Riley, Francesca; Harris, Patricia; … - In: European Journal of Marketing 43 (2009) 9/10, pp. 1205-1219

Purpose – This paper seeks to understand the triggers which influence the adoption (and the discontinuation) of online grocery shopping. Specifically, the research aims to establish the role of situational factors in the process of adoption. Design/methodology/approach – A two‐step...

Persistent link: https://www.econbiz.de/10014722600