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~subject:"Consumer behaviour"
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Consumer behaviour
Konsumentenverhalten
139
Customer satisfaction
50
Service quality
48
Dienstleistungsqualität
47
Kundenzufriedenheit
45
Beziehungsmarketing
44
Relationship marketing
44
Corporate social responsibility
30
Corporate Social Responsibility
26
Gastronomie
26
Restaurant industry
26
Beschwerdemanagement
25
Complaint management
25
Hotel industry
25
Hotellerie
25
Emotion
23
Experiment
23
Hospitality industry
22
Gastgewerbe
21
USA
21
United States
21
Advertising effects
14
Werbewirkung
14
Preismanagement
13
Pricing strategy
13
Tourism
13
Tourismus
13
Dienstleistungssektor
12
Service industry
12
Customer service
11
Kundenservice
11
CSR
10
Gender
10
Viral marketing
10
Virales Marketing
10
Geschlecht
8
Internet marketing
8
Loyalty program
8
Online-Marketing
8
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Online availability
All
Undetermined
107
Free
5
Type of publication
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Article
146
Type of publication (narrower categories)
All
Article in journal
138
Aufsatz in Zeitschrift
138
research-article
7
Aufsatz im Buch
1
Book section
1
Conference paper
1
Konferenzbeitrag
1
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Language
All
English
146
Author
All
Mattila, Anna S.
134
Wu, Luorong
14
Yang, Wan
14
Gao, Yixing
12
Pinto, Diego Costa
11
Hanks, Lydia
10
Hwang, Yoo Hee
10
Liu, Qing
10
Shuqair, Saleh
8
Choi, Sungwoo
7
Choi, Choongbeom
6
Fan, Alei
6
Luo, Anqi
6
Shin, Joongwon
6
Ye, Tian
6
Kim, Kyungmin
5
Bogicevic, Vanja
4
Bolton, Lisa E.
4
Herter, Márcia Maurer
4
Miao, Li
4
Noone, Breffni M.
4
Andreu, Luisa
3
Bujisic, Milos
3
So, Kevin Kam Fung
3
Viglia, Giampaolo
3
Wirtz, Jochen
3
Xue, Xunyue
3
Zhang, Lu
3
Zhao, Xinyuan
3
Bilgihan, Anil
2
Chen, Feier
2
Cobanoglu, Cihan
2
Cranage, David
2
Hou, Yuansi
2
Line, Nathaniel D.
2
Ro, Heejung
2
Song, Myungkeun
2
Sun, Yixia
2
Wang, Chen-Ya
2
Wang, Peihao
2
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Published in...
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International journal of hospitality management
37
Journal of business research : JBR
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
The journal of services marketing
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
International journal of contemporary hospitality management
7
Cornell hospitality quarterly : CQ
6
Journal of Services Marketing
6
Journal of hospitality marketing & management
6
The Cornell hospitality quarterly
6
Journal of service management
4
Journal of service research
3
Journal of travel and tourism marketing
3
Tourism management : research, policies, practice
3
Journal of retailing and consumer services
2
Journal of service research : JSR
2
Services marketing quarterly
2
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
European journal of marketing
1
International journal of consumer studies
1
Journal of Service Management
1
Journal of air transport management
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of hospitality and tourism insights
1
Journal of marketing theory and practice
1
Journal of retailing
1
Journal of revenue and pricing management
1
Managing service quality : MSQ ; an international journal
1
Marketing intelligence & planning
1
Personnel review
1
The journal of consumer marketing
1
The journal of product & brand management
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
139
Other ZBW resources
7
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1
Do affluent customers care when luxury brands go mass? : the role of product type and status seeking on luxury brand attitude
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 526-543
Persistent link: https://www.econbiz.de/10010387392
Saved in:
2
Why do we buy luxury experiences? : measuring value perceptions of luxury hospitality services
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1848-1867
Persistent link: https://www.econbiz.de/10011624179
Saved in:
3
Airport service quality drivers of passenger satisfaction
Bogicevic, Vanja
;
Yang, Wan
;
Bilgihan, Anil
;
Bujisic, Milos
- In:
Tourism review : the official journal of the AIEST
68
(
2013
)
4
,
pp. 3-18
Persistent link: https://www.econbiz.de/10010226571
Saved in:
4
Preconsumption mood, causal explanations, and postrecovery reactions
Yang, Wan
;
Hanks, Lydia
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 69-90
Persistent link: https://www.econbiz.de/10011453969
Saved in:
5
How can psychological contagion effect be attenuated? : the role of boundary effect on menu design
Hou, Yuansi
;
Sun, Yixia
;
Wan, Lisa C.
;
Yang, Wan
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
4
,
pp. 606-626
Persistent link: https://www.econbiz.de/10011912272
Saved in:
6
Do pictures help? The effects of pictures and food names on menu evaluations
Hou, Yuansi
;
Yang, Wan
;
Sun, Yixia
- In:
International journal of hospitality management
60
(
2017
),
pp. 94-103
Persistent link: https://www.econbiz.de/10011640751
Saved in:
7
Status seeking and perceived similarity : a consideration of homophily in the social servicescape
Hanks, Lydia
;
Line, Nathaniel D.
;
Yang, Wan
- In:
International journal of hospitality management
60
(
2017
),
pp. 123-132
Persistent link: https://www.econbiz.de/10011640769
Saved in:
8
"Hobson's choice" servicescape : consumer anxiety and enjoyment
Bujisic, Milos
;
Bogicevic, Vanja
;
Yang, Wan
;
Cobanoglu, …
- In:
The journal of consumer marketing
34
(
2017
)
7
,
pp. 577-590
Persistent link: https://www.econbiz.de/10011808311
Saved in:
9
Traveler anxiety and enjoyment : the effect of airport environment on traveler's emotions
Bogicevic, Vanja
;
Yang, Wan
;
Cobanoglu, Cihan
; …
- In:
Journal of air transport management
57
(
2016
),
pp. 122-129
Persistent link: https://www.econbiz.de/10011610838
Saved in:
10
Online engagement among restaurant customers : the importance of enhancing flow for social media users
Kim, Bomin
;
Yoo, Myongjee
;
Yang, Wan
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 252-277
Persistent link: https://www.econbiz.de/10012201342
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