Similar Search Results

Scale measurements for airline service quality to secure passenger confidence in air travel

Deepa, M. V.; Jayaraman, K. - In: Quality management journal : QMJ 24 (2017) 3, pp. 31-50

Persistent link: https://www.econbiz.de/10011721855

Measuring Service Quality From Unstructured Data : A Topic Modeling Application on Airline Passengers’ Online Reviews

Korfiatis, Nikolaos - 2018

market analysis and assess their competitive performance. We apply our methodology on airline passengers' online reviews … dynamics and interdependencies. Results unveil the orthogonality of the low-cost aspect of airline competition when all other … service quality dimensions are considered, thus explaining the success of low-cost carriers in the airline market …

Persistent link: https://www.econbiz.de/10012911117

The anomaly of airline passenger behavioral intention : a comparison between low-cost and full-service airlines

Auryn Rachma Maulisa; Rahayu Hijrah Hati - In: ASEAN marketing journal : Association of Southeast … 10 (2018) 2, pp. 75-90

Persistent link: https://www.econbiz.de/10012106923

How do full-service carriers and low-cost carriers passengers perceived service dimensions, passengers' satisfaction, and loyalty differently? : an empirical study

Chow, Yuk Ting Hester; Li, Chi Ho; Mak, Shu-Lun; Li, … - In: Journal of industrial engineering and management : JIEM 15 (2022) 4, pp. 587-613

role of airline types, the sole effect is on customers' satisfaction is service empathy, with a significant difference …

Persistent link: https://www.econbiz.de/10014512868

The impact of service quality and price on passengers' loyalty towards low-cost airlines : the Southeast Asia perspective

Shen, Chao; Yahya, Yazkhiruni - In: Journal of air transport management 91 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012495501

Service quality in a mid-sized air terminal : a SEM-MIMIC ordinal probit accounting for travel, sociodemographic, and user-type heterogeneity

Allen, Jaime; Bellizzi, Maria Grazia; Eboli, Laura; … - In: Journal of air transport management 84 (2020), pp. 1-13

Persistent link: https://www.econbiz.de/10012253104

The impact of airline service quality on passengers’ behavioral intentions using passenger satisfaction as a mediator

Shah, Faisal Tehseen; Syed, Zaineb; Imam, Abeer; Raza, Aiman - In: Journal of air transport management 85 (2020), pp. 1-12

Persistent link: https://www.econbiz.de/10012253168

Airline travellers' ethnocentric tendencies and their impact on travellers' behaviours : extending consumer ethnocentrism to airline services

Ragab, Hany; Polo-Peña, Ana I.; Mahrous, Abeer A. - In: Tourism management perspectives : TMP 49 (2023), pp. 1-14

Persistent link: https://www.econbiz.de/10014554185

Comparative analysis of changes in passenger's perception for airline companies' service quality before and during COVID-19 using topic modeling

Lim, Chaehwan; Ha, Hun Koo - In: Journal of air transport management : a new … 115 (2024), pp. 1-10

Persistent link: https://www.econbiz.de/10015077269

Key determinants of passenger loyalty in the low-cost airline business

Akamavi, Raphaël K.; Mohamed, Elsayed; Pellmann, Katharina - In: Tourism management : research, policies, practice 46 (2015), pp. 528-545

Persistent link: https://www.econbiz.de/10010486200