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Remanufacturing for the circular economy : an examination of consumer switching behavior
Hazen, Benjamin T.; Mollenkopf, Diane A.; Wang, Yacan - In: Business strategy and the environment 26 (2017) 4, pp. 451-464
Persistent link: https://www.econbiz.de/10011698990
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What is the right supply chain for your shopper? : exploring the shopper service ecosystem
Stolze, Hannah J.; Mollenkopf, Diane A.; Flint, Daniel J. - In: Journal of business logistics : JBL 37 (2016) 2, pp. 185-197
Persistent link: https://www.econbiz.de/10011561770
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Supply chain transparency : consumer reactions to incongruent signals
Mollenkopf, Diane A.; Peinkofer, Simone T.; Chu, Yu - In: Journal of operations management 68 (2022) 4, pp. 306-327
Persistent link: https://www.econbiz.de/10013288020
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Designing technology for on-demand delivery : the effect of customer tipping on crowdsourced driver behavior and last mile performance
Castillo, Vincent E.; Mollenkopf, Diane A.; Bell, John E.; … - In: Journal of operations management 68 (2022) 5, pp. 424-453
Persistent link: https://www.econbiz.de/10013288028
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Customer behavioral legitimacy in retail returns episodes : effects on retail salesperson role conflict
O'Brien, Matthew; Hill, Donna J.; Autry, Chad W. - In: Journal of marketing theory and practice 17 (2009) 3, pp. 251-266
Persistent link: https://www.econbiz.de/10003867499
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To be or not to be (loyal) : is there a recipe for customer loyalty in the B2B context?
Russo, Ivan; Confete, Ilenia; Gligor, David M.; Autry, … - In: Journal of business research : JBR 69 (2016) 2, pp. 888-896
Persistent link: https://www.econbiz.de/10011436340
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Coupon clipping by impoverished consumers : linking demographics, basket size, and coupon redemption rates
Noble, Stephanie M.; Lee, Kang Bok; Zaretzki, Russell; … - In: International journal of research in marketing : IJRM ; … 34 (2017) 2, pp. 553-571
Persistent link: https://www.econbiz.de/10011734920