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Negative word of mouse in the hotel industry : a content analysis of online reviews on luxury hotels in Jordan
Dinçer, Mithat Zeki; Alrawadieh, Zaid - In: Journal of hospitality marketing & management 26 (2017) 8, pp. 785-804
Persistent link: https://www.econbiz.de/10011784142
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Experience vs quality : predicting satisfaction and loyalty in services
Cetin, Gurel - In: The service industries journal 40 (2020) 15/16, pp. 1167-1182
Persistent link: https://www.econbiz.de/10012403821
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Understanding the customer experiences from the perspective of guests and hotel managers : empirical findings from luxury hotels in Istanbul, Turkey
Cetin, Gurel; Walls, Andrew - In: Journal of hospitality marketing & management 25 (2016) 3/4, pp. 395-424
Persistent link: https://www.econbiz.de/10011499254