Customer reviews are essential to online marketplaces. However, it is not clear how (or if) the dispersion in customer reviews affects seller's activity level and number of matches in a marketplace where each seller needs to make a proposal to serve. Our paper distinctively investigates the...

Problem Definition: We examine the impact of logistics performance metrics such as delivery time, and customer’s requested delivery speed on logistics service ratings and third-party sellers’ sales on an e-commerce platform. Academic/Practical Relevance: While e-commerce retailers like...