Narrow search
Showing 1 - 10 of 31
Cover Image
Socially responsible cocreation in service recovery : the role of pride in prosocial compensation
Alhouti, Sarah; Hall, Kristina K. Lindsey; Kuo, Andrew; … - In: European journal of marketing 59 (2025) 3, pp. 820-847
Persistent link: https://www.econbiz.de/10015396299
Cover Image
Enhancing CSR and purchase intent in service recovery : investigating the interplay of prosocial compensation, hedonic and luxury purchases
Alhouti, Sarah; Lindsey Hall, Kristina; Baker, Thomas L. - In: The journal of services marketing 38 (2024) 8, pp. 957-974
Persistent link: https://www.econbiz.de/10015110657
Cover Image
Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance
Rapp, Adam; Baker, Thomas L.; Bachrach, Daniel G.; … - In: Journal of retailing 91 (2015) 2, pp. 358-369
Persistent link: https://www.econbiz.de/10011309647
Cover Image
The role of brand communications on front line service employee beliefs, behaviors, and performance
Baker, Thomas L.; Rapp, Adam; Meyer, Tracy; Mullins, Ryan - In: Journal of the Academy of Marketing Science 42 (2014) 6, pp. 642-657
Persistent link: https://www.econbiz.de/10010466647
Cover Image
Antecedents and consequences of liking in retail service relationships in China and Greece
Abosag, Ibrahim; Baker, Thomas L.; Hall, Kristina Lindsey; … - In: International business review : the official journal of … 26 (2017) 3, pp. 566-578
Persistent link: https://www.econbiz.de/10011712282
Cover Image
A triadic framework for collaborative consumption (CC) : motives, activities and resources & capabilities of actors
Benoit, Sabine; Baker, Thomas L.; Bolton, Ruth N.; … - In: Journal of business research : JBR 79 (2017), pp. 219-227
Persistent link: https://www.econbiz.de/10011745282
Cover Image
Customers' need for uniqueness theory versus brand congruence theory : the impact on satisfaction with social network sites
Abosag, Ibrahim; Ramadan, Zaby B.; Baker, Thomas L.; … - In: Journal of business research : JBR 117 (2020), pp. 862-872
Persistent link: https://www.econbiz.de/10012288106
Cover Image
Discount venture brands : self-congruity and perceived value-for-money?
Baker, Thomas L.; Chari, Simos; Daryanto, Ahmad; … - In: Journal of business research : JBR 116 (2020), pp. 412-419
Persistent link: https://www.econbiz.de/10012257635
Cover Image
From Gucci to green bags : conspicuous consumption as a signal for pro-social behavior
Johnson, Catherine M.; Tariq, Ayesha; Baker, Thomas L. - In: Journal of marketing theory and practice 26 (2018) 4, pp. 339-356
Persistent link: https://www.econbiz.de/10011951433
Cover Image
The impact of customer engagement behaviors and majority/minority information on the use of online reviews
Baker, Thomas L.; Fombelle, Paul; Voorhees, Clay; Hall, … - In: Handbook of research on customer engagement, (pp. 402-422). 2019
Persistent link: https://www.econbiz.de/10013163399