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Consumer behaviour
Relationship marketing
31,800
Beziehungsmarketing
31,141
Electronic Commerce
28,119
E-commerce
25,473
Konsumentenverhalten
25,263
Service quality
24,486
Dienstleistungsqualität
23,739
Customer satisfaction
17,292
Online-Handel
16,056
Online retailing
16,007
Kundenzufriedenheit
15,696
Gerechtigkeit
11,949
Justice
11,650
Theorie
10,169
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10,006
Internet
6,810
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6,545
Social web
6,543
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6,458
Germany
6,087
Online-Marketing
5,362
Internet marketing
5,332
Lieferantenmanagement
4,349
Supplier relationship management
4,346
Einzelhandel
4,044
Digitalisierung
4,040
USA
3,999
Retail trade
3,981
Digitization
3,855
United States
3,828
Brand management
3,740
Markenführung
3,726
Vertrauen
3,695
Welt
3,686
World
3,648
Confidence
3,643
Qualitätsmanagement
3,513
Verteilungsgerechtigkeit
3,467
Quality management
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Han, Heesup
94
Mattila, Anna S.
68
Hollebeek, Linda D.
49
Loureiro, Sandra Maria Correia
47
Usman, Osly
46
Law, Rob
45
Verhoef, Peter C.
42
Dwivedi, Yogesh K.
38
Ahn, Jiseon
32
Grewal, Dhruv
32
Huber, Frank
31
Prentice, Catherine
31
Rather, Raouf Ahmad
31
Wong, IpKin Anthony
31
Kumar, V.
30
Rana, Nripendra P.
30
Klaus, Philipp
29
Pavlou, Paul A.
29
Sharma, Piyush
29
Bang, Nguyen
28
Bauer, Hans H.
28
Bilgihan, Anil
26
Gil Saura, Irene
26
Khare, Arpita
26
Paul, Justin
26
Wu, Luorong
26
Carlson, Jamie
25
Hyun, Sunghyup Sean
25
Prashar, Sanjeev
25
Dennis, Charles
24
Filieri, Raffaele
24
Kim, Woo Gon
24
Schramm-Klein, Hanna
24
Thaichon, Park
24
Balaji, M. S.
23
Cheah, Jun-Hwa
23
Khan, Imran
23
Kukar-Kinney, Monika
23
Malthouse, Edward C.
23
Qu, Hailin
23
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National Bureau of Economic Research
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Springer Fachmedien Wiesbaden
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IGI Global
11
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9
Rheinisch-Westfälische Technische Hochschule Aachen
9
American Marketing Association
8
Books on Demand GmbH <Norderstedt>
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Edward Elgar Publishing
6
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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European Commission / Directorate-General for Taxation and Customs Union
4
European Commission / Joint Research Centre
4
European Parliament / Directorate-General for Internal Policies of the Union
4
Organisation for Economic Co-operation and Development
4
Consumers, Health, Agriculture and Food Executive Agency
3
Friedrich-Schiller-Universität Jena
3
Völkerbund / Sub-Committee of Experts for the Unification of Customs Tariff Nomenclature
3
Council of the European Union / General Secretariat of the Council of the European Union
2
Erasmus Research Institute of Management
2
European Commission / Directorate-General for Internal Market, Industry, Entrepreneurship and SMEs
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European Network and Information Security Agency
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Great Britain / Customs Establishment
2
Haufe-Lexware GmbH & Co. KG
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Information Resources Management Association
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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Maastricht Research School of Economics of Technology and Organizations
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Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse
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Springer-Verlag GmbH
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Staats- und Universitätsbibliothek Hamburg Carl von Ossietzky / Hamburg University Press
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2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
AMA Summer Academic Conference <2021, Online>
1
AMA Summer Academic Conference <2023, San Francisco, Calif.>
1
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
AMA Winter Academic Conference <2020, San Diego, Calif.>
1
AMA Winter Academic Conference <2024, Online>
1
AMA Winter Academic Conference <2024, Saint Pete Beach, Fla.>
1
AMCIS <15, 2009, San Francisco, Calif.>
1
Akademie für Technikfolgenabschätzung in Baden-Württemberg
1
Allgemeine Gesellschaft für Philosophie in Deutschland
1
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Journal of retailing and consumer services
1,257
Journal of business research : JBR
816
International journal of hospitality management
555
The journal of services marketing
260
International journal of contemporary hospitality management
226
Psychology & marketing
203
Asia Pacific journal of marketing and logistics
198
Journal of hospitality marketing & management
190
Cogent business & management
175
Journal of travel and tourism marketing
172
Journal of retailing
169
Tourism management : research, policies, practice
164
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
163
International journal of electronic marketing and retailing : IJEMR
163
Journal of internet commerce
162
The journal of product & brand management
159
Electronic commerce research
155
The service industries journal
155
International journal of consumer studies
146
The international review of retail, distribution and consumer research
146
Journal of the Academy of Marketing Science
144
International journal of retail & distribution management
137
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
131
International journal of internet marketing and advertising : IJIMA
127
International journal of retail and distribution management
125
Total quality management & business excellence
124
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
122
Marketing intelligence & planning
119
Journal of marketing
117
Management science : journal of the Institute for Operations Research and the Management Sciences
117
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
116
Journal of strategic marketing
113
European journal of marketing : EJM
107
Information systems research : ISR
107
The journal of brand management : an international journal
106
Industrial marketing management : the international journal for industrial and high-tech firms
105
Services marketing quarterly
105
Journal of service management
104
International journal of business information systems : IJBIS
99
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
97
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ECONIS (ZBW)
25,226
Other ZBW resources
336
BASE
4
RePEc
4
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1
Service recovery,
justice
perception, and forgiveness : the "other customers" perspectives
Shin, Hyunju
;
Casidy, Riza
;
Mattila, Anna S.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011804112
Saved in:
2
How does culture impact customer evaluation in online complaining? : evidence from Germany and India
Sengupta, Sanchayan
- In:
Journal of global information management : an official …
28
(
2020
)
2
,
pp. 131-159
Persistent link: https://www.econbiz.de/10012304208
Saved in:
3
The mediating role of postrecovery satisfaction in the relationship between
justice
perceptions and customer attitudes
Lee, Joseph Lok-Man
;
Siu, Noel Yee-Man
;
Zhang, Tracy …
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 22-34
Persistent link: https://www.econbiz.de/10011804122
Saved in:
4
Bystanders' support for online customer complaints : an integrated perspective of deontic
justice
theory and attribution theory
Zhang, Jin
;
Weng, Zhigang
- In:
Nankai business review international
16
(
2025
)
2
,
pp. 208-238
Persistent link: https://www.econbiz.de/10015415062
Saved in:
5
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
6
E-service quality perceptions : an empirical analysis of the Chinese e-retailing industry
Zhang, Min
;
Huang, Lili
;
He, Zhen
;
Wang, Alan G.
- In:
Total quality management & business excellence
26
(
2015
)
11/12
,
pp. 1357-1372
Persistent link: https://www.econbiz.de/10011528320
Saved in:
7
The role of communication channel in delivering service recovery in online shopping environment
Jung, Na Young
;
Seock, Yoo-Kyoung
- In:
International journal of electronic marketing and …
9
(
2018
)
1
,
pp. 59-76
Persistent link: https://www.econbiz.de/10011849121
Saved in:
8
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
9
Profiling (un-)committed online complaints : their characteristics and post-webcare reactions
Weitzl, Wolfgang J.
;
Einwiller, Sabine A.
- In:
Journal of business research : JBR
117
(
2020
),
pp. 740-753
Persistent link: https://www.econbiz.de/10012288097
Saved in:
10
The relationship between Internet addiction and negative eWOM
Israeli, Aviad A.
;
Lee, Seonjeong
;
Karpinski, Aryn C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 943-965
Persistent link: https://www.econbiz.de/10012205909
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